Return & Exchange Policy

International Return Policy:

If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. You may return most new and unopened items within 30 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and may incur a restocking fee of up to 30% if damaged or missing. Used items will be returned to the customer and charged the return shipping fee. We may reduce your refund by the amount of the original shipping charge plus actual return shipping fees unless the return is due to EZMoto error.

Exchanges:

Exchanges must be handled as a return and re-order for a replacement item. If you need assistance, please click here to contact us.

Defective product and returns due to our error:

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without incurring any additional fees. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued. Please Note: exchanges must be handled as a return and re-order for a replacement item.

How to return an item(s):

If for any reason you are not satisfied with your purchase, please Email Us  we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to refund any item for any reason, we will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.